Before buying a coat I have several questions to ensure it was the right item for me. Customer service was spot on, friendly, and helped me make an educated decision. The Change Robe coat arrived swiftly and fitted perfectly! I chose a Medium and I'm 6ft2, the arms are perfect so they're not completely covering my hands but protect them enough from the elements or cover the cuffs of some gloves. I have to hunch my shoulders to make use of the fold over cuffs as my arms are too long but that probably wouldn't be the case if I got the size L but that really doesn't bother me personally. The two outside chest pockets don't fit my Google Pixel 6 Pro but it fits perfectly in the inside pocket so I can't complain. I'm so happy with the coat, it's really cosy, keeps me dry, and the length really helps with being protected from the wind. I mostly use it while helping my partner who owns a horse, so in the month I've had jacket I've been out in all weathers of the Midlands and it's been spot on. It's hard wearing too which is a bonus when helping around the yard so I'm not too worried about scuffs or scrapes. Whenever the weather takes a turn I go straight for the Change Robe because I know it'll keep me protected. I'm looking forward to buying more, I've got my eyes on a hoodie because I've only read great things š Great customer service after purchasing to update me on delivery and to check I was getting on okay with the coat after I'd had it a few days. A great, friendly business that really cares for its customers š